The importance of listening can’t be overstated. Ensure that your discussion is a true conversation. Focus on what they say. Don’t become distracted by thinking ahead to the next point you want to make. Inattentive listening has torpedoed many conversations – and relationships. Love them enough to truly listen to them.

If you’re worried about not knowing what to say next, or how to respond to a question they ask or a comment they make, know that a perfectly acceptable – and appreciated – response is to assure them you’ll think about what they said and get back to them next time you talk.